Refund Policy

1. Introduction1. Scope & Applicability This Refund Policy (“Policy”) applies to the appointment-setting services we provide (“Services”) to our clients (“you”, “your”). By engaging us, you agree to this Policy. Services already fully delivered and accepted are generally non-refundable unless stated otherwise in writing. 2. Eligible Refunds & Conditions A refund may be considered if all the following are met: You notify us in writing within 7 days of the scheduled appointment date that the Services have not been provided as agreed. You provide clear evidence of non-performance (for example: no appointment bookings delivered when contract promised). You have fully complied with your responsibilities (e.g., provided required data, access, approvals, and responded timely). You have paid all amounts due up to the refund request date. 3. Non-Refundable Situations Refunds do not apply in these scenarios: Services that were delivered and accepted, even if the outcome (e.g., number of appointments booked) is lower than you hoped. “Change of mind” by you, or your internal team failing to attend booked appointments. Services interrupted or delayed due to circumstances beyond our control (e.g., client unavailability, market conditions). Marketing, outreach or campaign results that are impacted by your data quality, target market access or response rate. Any deposit paid for initiation of services (unless explicitly refundable). 4. Refund Amount & Method If a refund is approved, we will refund the amount you paid for the specific undelivered portion of Services. Refunds will be made to the original payment method within 30 business days of our approval. Any administrative costs incurred may be deducted (we will disclose any deduction prior to processing). 5. Cancellation & Termination If you cancel before Services begin, you may be eligible for a refund of the fees paid minus any non-recoverable costs we have committed. If Services are terminated early by us due to our breach, you may be eligible for a prorated refund for the un-performed portion. No refund is due if termination is for your breach. 6. How to Request a Refund Submit your refund request in writing to: [Email Address] with subject “Refund Request – [Client Name/Project]”. Include contract/engagement details, invoice number, service period, reasons and evidence for non-delivery. We will acknowledge receipt within two business days, assess the request, and notify you of our decision within ten business days. If approved, we will process refund as per Section 4. 7. Amendments to Policy We reserve the right to amend this Policy at any time. The current version will be posted on our website. Your continued engagement after changes means you accept the updated Policy. 8. Governing Law This Policy is governed by the laws of [State/Country]. Disputes will be handled according to the dispute resolution terms in our main service Agreement.